SIA signs new partnership with WDA to boost service excellence

Singapore Airlines has signed a new partnership with the Singapore Workforce Development Agency (WDA) to boost service excellence.

This will see some 800 new cabin crew members each year receiving a nationally-recognised certification for service excellence when they graduate from a 15-week Cabin Crew Readiness Programme.

Recently, the first batch of 20 cabin crew members received their Workforce Skills Qualifications (WSQ) certifications.

The trainees underwent classroom and on-the-job training.

The training included modules on social etiquette, customer-handling skills, meal service procedures as well as safety and security.

Erma Dzalin, an SIA flight stewardess, said: "The training has been very thorough. I have learned how to become more of a service professional. I learned how to anticipate customers' needs and how to overcome difficult situations with our customers."

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